Thank you for reaching out to us

Here is how you can submit your complaint:

  • Send your complaint to
  • Visit any of our Branch Managers who are present at all branches.
  • Contact our call center 0233377997
  • Fill in the below online form which will be submitted directly to our complaints team.
  • Complaints Turnaround time:

  • Two working days for all products and support functions complaints.
  • First Name  
    Last Name  
    Phone Number  
      Complaint Description  
    Policy Office  
    Policy Type  
    Policy No  
    Policy Year  

    It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory.

    You can submit your complaint to the authority to the address below:

    Financial Regulatory Authority (FRA) Headquarters

    Smart village, building no.136B 
    Kilo 28 Egypt – Alexandria Road 
    Giza province - P.O. Box: 110

    Telephone Number: +202-35345350 / Fax: +202-35370037

    Email Address:

    To Know more about your customer rights please visit the following link: 

    FRA guidebook for the protection of customers of non-banking financial sector